How can I plan for an Emergency?
Make sure that you know ahead of time what your primary veterinarian’s policy is regarding emergency care, both during regular practice hours and after hours. Make sure you know our location. If your pet has an outgoing medical problem that could result in a sudden emergency, make sure that you keep pertinent medical records easily accessible so we can review the records.
What information about my pet should I bring with me to the hospital?
Any medical records you may have along with a list of any medications your pet is taking. If your pet is on a special medication or diet, please bring those items with you in case your pet may need to be hospitalized.
Do I need an appointment?
No appointment is needed, but we are an emergency facility and triage our patients, meaning the most life-threatening cases will be seen first when more than one pet arrives at the same time. Sometimes this means that an examination in progress may be interrupted or a less critical patient may have to wait. Please be assured that we will work as quickly as possible to provide all pets with the care they need.
What happens after I arrive with my pet?
Upon arrival at our hospital, your pet will be assessed, a history will be obtained, and the doctor will perform a thorough comprehensive exam before making recommendations for treatment. A treatment plan will be discussed with you at this time, and we will do our best to work within the budget you have established for your pet’s needs.
Can I visit if my pet needs to be hospitalized?
We encourage owners to visit their pets. Visits from family members relieve stress for both owners and patients. Some limits on visitation may need to be set in order to provide the best care for your pet. Feel free to discuss with the attending doctor the best time for the visit. We have staff on premises all during the night, and we encourage you to call at any hour to receive an update on your pet.
Will my pet be alone?
NO! That is why we are here, to be with your pet when your regular veterinarian is closed. We always have a doctor and caring nurses on premises whenever your pet is hospitalized. We will take care of any needs that may arise overnight. Special attention is paid to the management of pain in all of our patients. The latest pain relief protocols are used to control patient discomfort.
How can I avoid an emergency situation with my pet?
Follow your veterinarian’s advice regarding all relevant wellness care. Prevent traumatic injury by keeping pets under control at all times. When your pet ventures outside, always keep it on a leash. Never leave your pet alone in an unattended car. Pet proof your home by removing all potential hazards from your pet’s reach. If your pet is coping with a chronic illness, carefully follow your primary veterinarian’s recommendations regarding medication administration and check-ups.
How are we different than your primary veterinarian?
We do not provide any routine healthcare medicine and only concentrate on keeping your pet comfortable and contribute to the outcome of your pet’s medical situation.
Will it cost more when I come to the emergency clinic versus my primary veterinarian?
Like your veterinarian, there are many factors that go into how fees are determined. Because we have staff during evening hours, holidays and weekends we need to compensate them for working these hours. Upon arrival at our hospital, your pet will receive an initial examination and evaluation by our veterinarian. All patients will be charged an emergency fee that covers this initial examination.